logigame Privacy Policy

1. Introduction

logigame ("logigame," "we," "us," "our") is committed to protecting the privacy and personal data of every individual who uses the logigame online casino platform at logigame.net ("Platform"). This Privacy Policy ("Policy") describes the categories of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, the security measures we employ to protect it, and the rights available to you as a data subject under Philippine law.

This Policy applies to all personal data collected through the logigame Platform, including data provided during account registration, identity verification, deposits and withdrawals, game play, customer support interactions, marketing communications, and general browsing of the Platform. By creating a logigame account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

logigame reserves the right to update this Policy at any time. Material changes will be communicated via the Platform or by email to your registered address. Your continued use of the Platform after any update constitutes your acceptance of the revised Policy. The effective date at the top of this page reflects the date of the most recent revision.

2. Data Controller Information

logigame is the data controller responsible for the personal data collected through the Platform. As data controller, logigame determines the purposes and means of processing your personal data. logigame has appointed a Data Protection Officer (DPO) to oversee compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and the implementing rules and regulations of the National Privacy Commission (NPC).

To contact the logigame Data Protection Officer regarding data privacy matters, please use the 24/7 live chat on the Platform or send a written inquiry to [email protected] with the subject line "Data Privacy Request." logigame aims to acknowledge all data subject requests within five (5) business days.

3. Personal Data We Collect

3.1 Registration and Identity Data

When you register a logigame account, we collect: full legal name, date of birth, Philippine mobile number, email address, and account credentials (username and hashed password). As part of mandatory Know Your Customer (KYC) and age verification procedures required by PAGCOR and Philippine AML law, we also collect: copies of government-issued Philippine ID documents (e.g., UMID, Driver's License, Passport, PhilHealth ID, or Postal ID), selfie photographs for biometric verification, and proof of address where required.

3.2 Financial and Transaction Data

logigame collects data related to all financial transactions conducted on the Platform, including: deposit amounts, payment method identifiers (e.g., GCash numbers, Maya account references, bank account details), withdrawal requests, transaction timestamps, and transaction reference numbers. This data is necessary for payment processing, fraud prevention, and regulatory reporting obligations.

3.3 Gaming Activity Data

We record data about your activity on the Platform, including: games played, bets placed, game results, bonus usage, session duration, and in-game actions. This data is used to provide gaming services, calculate payouts, investigate disputes, and comply with PAGCOR reporting obligations. Gaming activity data is also used to provide personalised game recommendations and responsible gaming interventions where appropriate.

3.4 Technical and Device Data

When you access the logigame Platform, we automatically collect certain technical data, including: IP address, device type, operating system, browser type and version, screen resolution, referring URL, and pages visited. This data is used to ensure Platform security, prevent fraud, optimise the mobile and desktop experience for Filipino users, and generate aggregated analytics about Platform usage.

3.5 Communications Data

We retain records of your communications with logigame's customer support team, including live chat transcripts, email correspondence, and any documents shared during support interactions. This data is used to resolve support requests, improve service quality, and maintain compliance records.

3.6 Marketing Preferences

Where you have provided consent, logigame collects your marketing preferences, including preferences regarding promotional emails, SMS notifications about bonuses, and push notifications about new games or features. You may withdraw marketing consent at any time through your account settings or by contacting support.

4. Legal Bases and Purposes of Processing

logigame processes your personal data on the following legal bases as recognised under RA 10173:

• Contractual Necessity: Processing required to create and maintain your logigame account, process deposits and withdrawals, and provide the gaming services you have requested.
• Legal Obligation: Processing required to comply with PAGCOR regulations, the Philippine Anti-Money Laundering Act (RA 9160 as amended), RA 10173, and other applicable Philippine laws.
• Legitimate Interests: Processing for Platform security, fraud detection, technical maintenance, and service improvement — where these interests are not overridden by your fundamental rights.
• Consent: Processing for direct marketing communications, optional cookies, and any other processing activity for which you have given specific, informed, and freely given consent.

5. How We Share Your Data

logigame does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. We may share your personal data only with the following categories of recipients, and only to the extent necessary for the specified purpose:

• Payment Processors: GCash (GXI), Maya Philippines, and other Philippine payment service providers, for the purpose of processing deposits and withdrawals. These providers process your data as independent data controllers subject to their own privacy policies.
• Game Content Providers: Licensed game studios (such as JILI, PG Soft, Pragmatic Play) who supply the Platform's games. Data shared is limited to anonymised session identifiers necessary for game functionality.
• KYC and Verification Providers: Third-party identity verification service providers who assist logigame in verifying the identity and age of account holders as required by PAGCOR and AMLA regulations.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law, court order, or regulatory directive.
• IT and Infrastructure Providers: Cloud hosting, database management, and cybersecurity service providers who process data on behalf of logigame under strict data processing agreements that prohibit further use or disclosure.

All third-party data processors engaged by logigame are contractually required to process personal data only on logigame's documented instructions, to implement appropriate technical and organisational security measures, and to comply with RA 10173 obligations applicable to personal information processors.

6. Data Retention

logigame retains personal data for the following minimum periods, after which data is securely deleted or anonymised unless a longer retention period is required by law:

• Account and KYC Data: 5 years from the date of account closure, as required under PAGCOR regulations and the Philippines' AMLA implementing rules.
• Financial Transaction Records: 5 years from the date of each transaction, in compliance with AMLA requirements.
• Gaming Activity Logs: 2 years from the date of each session, used for dispute resolution and regulatory reporting.
• Customer Support Records: 2 years from the date of the last interaction.
• Marketing Preference Data: Until you withdraw consent, after which it is deleted within 30 days.

7. Cookies and Tracking Technologies

The logigame Platform uses the following categories of cookies and similar technologies:

• Strictly Necessary Cookies: Required for Platform functionality, including maintaining your logged-in session and enabling secure transactions. These cookies cannot be disabled without impairing Platform functionality.
• Performance and Analytics Cookies: Used to collect aggregated data about how Filipino players use the Platform, including page views, session duration, and navigation paths. This data is used to improve Platform performance and user experience.
• Functional Cookies: Used to remember your preferences, such as language settings and game lobby filters, to personalise your Platform experience.
• Marketing Cookies: Used only where you have provided consent, to present relevant promotional content based on your Platform activity and preferences.

You can manage your cookie preferences through your browser's settings at any time. Note that disabling cookies other than strictly necessary cookies may affect certain Platform features. logigame does not use third-party advertising networks that track users across unaffiliated websites.

8. Data Security

logigame implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:

• 256-bit TLS/SSL encryption for all data transmitted between your device and logigame's servers.
• AES-256 encryption for sensitive personal data stored at rest, including KYC documents and financial records.
• Multi-factor authentication for all internal logigame system access.
• Role-based access controls ensuring that logigame staff can only access personal data required for their specific job functions.
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists.
• Intrusion detection and prevention systems monitoring Platform infrastructure in real time.
• Regular staff training on data protection obligations and information security best practices.

In the event of a personal data breach that poses a real risk of serious harm to data subjects, logigame will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected data subjects within a reasonable time thereafter, in accordance with NPC Circular No. 16-03.

9. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by logigame:

To exercise any of these rights, please contact the logigame Data Protection Officer via live chat on the Platform or by email at [email protected] with "Data Privacy Request" in the subject line. We will respond to all valid requests within 15 business days, as required by the NPC's implementing rules.

10. Children's Privacy

The logigame Platform is strictly intended for individuals who are 21 years of age or older, as required by PAGCOR for all online casino gaming in the Philippines. logigame does not knowingly collect personal data from individuals under the age of 21. If logigame discovers or is notified that it has collected personal data from a person under 21, the relevant account will be closed immediately and all associated data will be deleted, subject to any mandatory legal retention obligations. If you believe a minor has registered on the Platform, please notify our support team immediately.

11. Changes to This Policy

logigame may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable Philippine law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, provide more prominent notice via the Platform or by email to your registered address. Your continued use of the logigame Platform after any such update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how logigame protects your personal data.

12. Contact and Data Protection Officer

For all data privacy inquiries, data subject requests, or concerns regarding this Privacy Policy, please contact the logigame Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly on the logigame Platform.
• Email: [email protected] — subject line: "Data Privacy Request" (plain text only — not a clickable link).

logigame is committed to resolving all data privacy concerns promptly, fairly, and in full compliance with the Philippine Data Privacy Act of 2012 and the implementing rules of the National Privacy Commission.